Delivery Prices and Policy

Delivery, shipping and store pickup policy

Products are supplied from the store warehouse, the suppliers' bonded warehouses or directly by the delivery company.

The delivery price does not include special extras (door removal, crane delivery, no parking next to the delivery point requiring the product to be carried from the nearest parking spot, delivery above the third floor, additional floors inside the home, or any other extra according to the delivery company's terms). Delivery extras are charged by the delivery crew at the time of delivery and are not part of the transaction. It is the customer's responsibility to make sure the ordered product fits into the requested delivery point and can be delivered – by measuring every place the product will pass through (gates, hallways, stairwells, etc.).

Delivery time, unless stated otherwise: up to 21 business days. (A business day is a weekday for orders received by 12:00; Fridays and Saturdays are not business days. Holiday eves and intermediate festival days count as half business days.)

Delays may occur due to force majeure, an order that was not received in the store's or the supplier's/delivery company's system, a technical fault in a delivery company vehicle, a general strike or a strike at one of the distributors, or a delivery site with limited access.

The delivery fee does not include unpacking or opening the product.

Published prices are valid within the State of Israel and the Green Line only, and include VAT.

Additional charges may apply beyond the Green Line or to remote communities, as charged by the various delivery companies. Please contact customer service for an exact delivery quote.

Some products can be picked up directly from the store. Self-pickup requires the person who ordered and paid to come to the pickup point with photo ID (ID card / passport / driver's license / military ID), after full coordination with customer service and receiving a phone call, email or text message (SMS) confirming that the order is ready for pickup.

If a product cannot be delivered to a certain location, or an armored/special vehicle is required for an additional fee, please contact customer service for a delivery quote.

Additional costs

• Delivery above the 3rd floor without an elevator, or if the product does not fit in the elevator – an additional 40–60 NIS per floor
• Additional floor inside the home – 40 NIS per floor
• Door removal for a top/bottom freezer fridge – 100–150 NIS
• Door removal for a 3- or 4-door fridge – 180–240 NIS
• If there is no parking next to the delivery point, a fee will be charged for carrying the product from a distant parking spot to the delivery point, depending on the extra distance – between 50–200 NIS

Additional costs will apply to the customer for delivery to a location with limited access; payment will be requested by a representative of the site or a third party.

If the customer wishes to cancel the transaction under the Consumer Protection Law after the product has already been delivered to their home, the product can be returned to the store independently, or returned by a delivery company at the cost of delivery.

Best regards,
Salon Jerusalem